SELLER: HORSE RIDING TRAVEL
Address: 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom
WhatsApp: +44 7918 219953
Email: info@horseridingtravel.net
Website: https://horseridingtravel.net

BUYER: Customer

HORSE RIDING TRAVEL, hereinafter referred to as the Contractor, represented by its Director, acting on the basis of the Charter, on the one part, AND ………………, hereinafter referred to as Customer, represented by its Director ………………………………, acting on the basis of the Memorandum of Association, on the other part, jointly referred to as the Parties, have entered into the present contract as follows:

Subject Matter of the Contract

1.1 The Customer shall order, and the Contractor shall render (arrange, sell) tourist services (tourist products). These may include:

  • Hotel reservations

  • Transfers, guided tours, airport pickup/drop-off, and other services requested.

1.2 All services require prior reservation by the Customer via written order.

1.3 The Customer’s orders must be submitted by email. Confirmation shall be given by the Contractor in the form of an invoice, which is an annex to this Contract.

1.4 Ownership of the tourist product shall not be transferred to any third party.

1.5 Each Party guarantees it has the authority and resources to fulfill this agreement.

Obligations of the Parties

2.1 Contractor Obligations:

  • Provide full and accurate service details and cost.

  • Notify changes 20 days before tourist arrival.

  • Confirm all services within 24 hours of order receipt.

  • Receive tourists in accordance with agreed schedules.

  • Provide high-quality services per contract terms.

  • Collect payments on-site for additional services.

  • Send vouchers and invoices before guest arrival.

  • Ensure tourist safety during their stay.

2.2 Customer Obligations:

  • Submit orders in a timely manner.

  • Inform tourists of schedules and accommodations.

  • Handle documentation and insurance matters.

  • Provide travel documents to tourists.

  • Inform Contractor of arrival details at least 2 days prior.

  • Make payments as agreed.

Coordination
Parties will coordinate all mutual activities, meetings, and service developments.
Parties are not liable for accidents or loss due to tourist misconduct or force majeure, but will take all reasonable steps to mitigate damage.

Settlement Procedures

  • Payments are made via bank transfer in EUR, USD, or GBP.

  • On-site services are paid directly.

  • Prices may change with written notice, but confirmed orders will retain original prices.

  • Payment terms: 30% advance, balance prior to service.

  • Invoices must include full bank information.

  • Services confirmed in a Statement of Work or tourist voucher.

Cancellation Policy

  • 90+ days before arrival: Full refund after 20% service fee deduction

  • 60–89 days before: 50% refund after 20% deduction

  • Less than 30 days or no-show: No refund

  • Refunds: Sent back to original account minus bank fees

Sanctions & Claims
Breach of contract causing damages obliges the at-fault party to full compensation.
Forfeit: 100% of the service value if obligations are not fulfilled.

Force Majeure
Neither party is liable for delays caused by war, disaster, strikes, legal orders, etc.

Arbitration
Disputes will first attempt to be resolved via negotiation. If unresolved, disputes go to the courts of the United Kingdom. Decisions are binding.

Final Provisions

  • Contract is valid for one year from signing and renews annually unless terminated with 30 days’ notice.

  • Unregulated matters are subject to international conventions and tourism industry standards.

  • Confidential information may not be disclosed.

  • Amendments require written, signed agreement.

  • Signed Statements of Work can be exchanged via fax or email.

  • Contract executed in two counterparts, each party retaining one copy.